211info is hiring!

Are you interested in empowering Oregon and Southwest Washington communities by helping people identify, navigate and connect with the local resources they need?
211info, recently named one of the best 100 nonprofits to work for in Oregon, is passionate about using technology, design, information and collaboration to best serve its customers. The agency has a fun and dynamic team environment, with a deep respect for one another and a focus on expertise and excellence in all aspects of our work.

Job Openings

Maternal and Child Health Coordinator

211info is hiring a full-time Maternal and Child Health Coordinator to improve outcomes for women, children and families in Oregon. The position involves answering clients’ phone calls and offering referrals to maternal and child health services, parenting resources, reproductive health, immunizations and related programs. The Maternal and Child Health Coordinator represents 211info on external committees, conducts trainings, assists with program reports and maintains program-related resource records in the 211info database.
Applicants should have a bachelor’s degree, preferably in public health, nursing, social work or a related field; one to three years’ experience working in maternal and child health, early childhood education, family health or a related field; and one to three years’ experience providing information and referral to community and health programs. Strong communications and teamwork skills are necessary.
Spanish/English bilingual candidates are encouraged to apply.
To apply, send a resume and a cover letter to Emily@211info.org; deadline is 6pm on March 16. Questions may be sent to Emily@211info.org; no phone calls will be accepted. The cover letter should include answers to the following questions (no more than a half-page each):
1.     Describe your experience working with community partners and public health agencies to address a client’s problem.
2.     Describe your experience in making presentations to diverse audiences.
3.     How would you approach an organization for partnership building and to gather resource information for the 211info database?
Review the position summary here.

Resource Specialist

211info is hiring a temporary Resource Specialist to work full-time for six months in our Portland headquarters. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs.

The Resource Specialist assists clients and partner agencies by maintaining health and social services resource information in the 211info resource database. The Specialist collects and verifies detailed information about community resources, makes phone calls to gather and confirm resource information, and codes and records data, with a focus on accurate information, spelling, grammar and usability. Veterans and Spanish/English bilingual candidates are encouraged to apply.
To apply, please send your resume and a cover letter that addresses the following questions to brittney.boddington@211info.org. Application deadline is 6pm on March 16.
In your cover letter, please answer these three questions; take no more than a half-page per question.
1.    Please describe your familiarity with community health and human services.
2.    Please describe your experience working with databases.
3.    Please your communication style when working with people of diverse cultures and backgrounds.
Review the position summary here.

Community Information Specialist

211info is hiring two Community Information Specialists for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs.

The Community Information Specialist provides excellent customer service to diverse customers by phone and texting. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. 211info's work is compassionate, fast-paced and efficient.
Applicants should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans and Spanish/English bilingual candidates are encouraged to apply.
To apply, please send your resume and a cover letter that addresses the following questions to applications@211info.org. Application deadline is 6pm on March 16.
In your cover letter, please answer these three questions; take no more than a half-page per question.
1.    Please describe your familiarity with community health and human services.
2.    Please describe your experience working in fast-paced and/or emotionally challenging situations.
3.    Please your communication style when working with people of diverse cultures and backgrounds.
Review the position summary here.